Important: This Privacy Policy applies to both the Clevfix Customer App (com.clevfix.app) and the Clevfix Pro Partner App (com.clevfix.pro). By using either application, you agree to the terms described in this document.
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1. Introduction
Welcome to Clevfix ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our mobile applications and related services.
Clevfix provides an on-demand platform connecting customers ("Clients") who need home and commercial services with verified professionals ("Partners" or "Workers"). Both apps share a single backend database and are governed by this unified policy.
✅ We take your privacy seriously. We only collect what is necessary for the service to function and do not sell your personal data to third parties.
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2. Information We Collect
2.1 Information You Provide Directly
- Account Details: Name, email address, phone number, profile photo.
- Partner Professionals Only: Government-issued ID details, skill certifications, bank account/UPI details for payouts, face photograph for identity verification.
- Service Requests: Home/office address, description of service needed, preferred appointment times.
- Payment Information: Payment method details (processed securely through third-party payment processors — we do not store raw card numbers).
2.2 Information Collected Automatically
- Device Information: Device model, operating system version, unique device identifier, mobile network information.
- Usage Data: App features used, pages visited, timestamps, actions performed (e.g., booking created, OTP entered, job completed).
- Location Data: Precise GPS location (collected when the app is in use) to match partners with nearby service requests and to verify arrival at the service location.
- Camera / Face Data: For Worker (Partner) accounts, we capture a real-time photograph at the time of job dispatch to perform a one-time face-match verification. This is compared only to the photograph registered on the partner's profile. Raw images are deleted immediately after the match check is complete.
2.3 Information from Third Parties
- Authentication services (email/OTP login) powered by Supabase Auth.
- Push notification tokens from Apple Push Notification Service (APNS) and Firebase Cloud Messaging (FCM).
| Data Type | Collected From | Purpose |
|---|
| Name & Email | Both Apps | Account creation & communication |
| Phone Number | Both Apps | OTP verification & support contact |
| GPS Location | Both Apps | Service matching & arrival verification |
| Camera / Face Image | Partner App only | Identity face-match before each job |
| Bank / UPI Details | Partner App only | Payout processing |
| Push Token | Both Apps | Job & booking notifications |
| Device Info | Both Apps | App compatibility & security |
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3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing Services: Creating and managing your account, processing bookings, dispatching partners, and completing jobs.
- Safety & Verification: Performing face-match verification for partner professionals to protect customer safety before every home visit.
- OTP Security: Generating and validating one-time PIN codes to authorize job start and completion, preventing unauthorized billing.
- Dynamic Invoicing: Tracking live material additions and extra charges entered by partners, displayed transparently in the customer app.
- Payment Processing: Facilitating secure payments from customers and releasing payouts to partner professionals.
- Communication: Sending booking confirmations, job updates, and promotional offers (you may opt out of marketing communications).
- Customer Support: Responding to queries, resolving disputes between customers and partners.
- Security & Fraud Prevention: Monitoring for suspicious activity and protecting against unauthorized access.
- Legal Compliance: Meeting our obligations under applicable Indian laws and regulations.
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4. Sharing Your Information
We do not sell, rent, or trade your personal information. We share data only in the following circumstances:
- Between Customers and Partners: When a service is booked, the customer's name, service address, and contact details are shared with the assigned partner. The partner's name, photo, and face-verification status are shared with the customer.
- Service Providers: We use trusted third-party providers for database hosting (Supabase), payment processing, and push notifications. These providers are contractually bound to protect your data.
- Legal Requirements: We may disclose your information if required by law, court order, or government authority.
- Safety Emergencies: If we believe disclosure is necessary to protect the safety of any person.
⚠️ We never share your raw camera images or face data with any third party. Face verification is performed locally and compared only to your registered profile photo.
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5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Specific retention periods:
| Data Type | Retention Period |
|---|
| Account & Profile Data | Active account + 3 years after deletion |
| Booking & Transaction Records | 7 years (GST/tax compliance) |
| Face Match Images (temporary) | Deleted immediately after match check |
| Location History | 90 days for completed jobs |
| Chat / OTP Logs | 180 days |
| Device & Usage Logs | 30 days |
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6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information in your profile.
- Deletion: Request deletion of your account and associated personal data. Note: some data may be retained for legal compliance (e.g., financial records).
- Opt-Out: Unsubscribe from marketing notifications at any time through the app's Settings → Notifications section.
- Portability: Request a structured copy of your data in a common format.
To exercise any of these rights, contact us at support@clevfix.com and we will respond within 30 days.
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7. Security
We implement robust security measures to protect your personal information:
- All data is encrypted in transit using TLS 1.3.
- Database access is restricted using Row Level Security (RLS) policies.
- Passwords are never stored in plain text — only hashed versions are maintained.
- OTP tokens are time-limited (expire within 10 minutes of generation).
- Face verification sessions are ephemeral — images are never stored permanently.
✅ Despite our best efforts, no system is 100% secure. If you suspect a security breach, please contact us immediately at support@clevfix.com.
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8. Children's Privacy
The Clevfix apps are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that a person under 18 has provided us with personal data, we will delete it immediately. If you are aware of a minor using our app, please contact us at support@clevfix.com.
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9. Changes to This Policy
We may update this Privacy Policy periodically. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page.
- Send a push notification to all app users.
- Require renewed consent on your next app login if the changes are material.
Continued use of the app after changes are notified constitutes acceptance of the updated policy.
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10. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us: